Refund Policy

Last Updated: May 16, 2026

1. Overview

At Wing Snob, customer satisfaction is our highest priority. We take great pride in the quality of our food and the service we provide. We understand that occasionally issues may arise with your order, and we are committed to resolving those issues in a fair, timely, and transparent manner.

This Refund Policy has been established in compliance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, which governs fair and honest business practices across the country. This policy outlines the conditions under which refunds, partial refunds, exchanges, and order cancellations are granted.

If you have questions at any time, you may reach our customer service team at [email protected] or visit our website at wingsnob-meal.rest.

2. Eligibility Conditions for Refunds

Not all situations automatically qualify for a refund. Wing Snob evaluates each refund request on a case-by-case basis. However, you may generally be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received items that do not match what you ordered (e.g., wrong flavor, wrong size, missing items).
• Unsatisfactory Food Quality: The food received was spoiled, undercooked, overcooked, or otherwise not meeting reasonable quality standards at the time of delivery or pickup.
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Order Never Received: Your delivery order was never received, and our records confirm the delivery attempt failed or was not completed.
• Duplicate Charges: You were charged more than once for the same order due to a technical or billing error.
• Significant Delay: Your order was delayed by an unreasonable amount of time beyond the estimated delivery or pickup window, causing the food to be unusable.
• Allergic Reaction or Health Concern: You experienced an adverse reaction due to an ingredient error on our part (subject to verification and investigation).

Wing Snob reserves the right to request photographic evidence, order confirmation numbers, or other documentation to verify the claim before processing any refund.

3. Timeframes for Refund Requests

All refund requests must be submitted within the timeframes specified below. Requests submitted outside these windows may not be honored.

We strongly encourage customers to inspect their orders upon receipt and report any issues as soon as possible. Delayed reports are significantly harder to verify and may affect the outcome of your refund request.

4. Non-Refundable Items and Services

Certain items and situations are not eligible for a refund under this policy. Please review the following carefully:

• Change of Mind: Refunds are not issued simply because you changed your mind about your order after it has been prepared or delivered.
• Consumed Orders: If the majority of the food has been consumed and no legitimate quality or accuracy issue is reported, a refund will not be issued.
• Customization Errors by Customer: If the error in your order was due to an incorrect customization submitted by you at checkout, the order is not eligible for a refund.
• Delivery Fees: Delivery fees are generally non-refundable unless the order was never received due to an error on our part.
• Promotional or Discounted Items: Items purchased using promotional deals, discounts, or special offers may not be eligible for a full refund but may qualify for a partial refund or store credit at Wing Snob's discretion.
• Third-Party Platform Orders: Orders placed through third-party platforms (e.g., DoorDash, UberEats, Grubhub) are subject to that platform's refund policy, not Wing Snob's. Please contact those platforms directly.
• Late Requests: Refund requests submitted outside the timeframes specified in Section 3 will not be processed.

5. How to Request a Refund (Step-by-Step)

To initiate a refund request, please follow the steps outlined below:

1. Gather Your Information: Before contacting us, please have the following ready:
   • Your full name and contact information
   • Your order confirmation number or receipt
   • The date and time the order was placed and received
   • A clear description of the issue
   • Photos or videos of the issue (if applicable — strongly recommended for food quality or missing item claims)
2. Contact Wing Snob Customer Support: Submit your refund request by emailing us at [email protected] or by visiting wingsnob-meal.rest and using the contact form. Include all relevant information listed in Step 1.
3. Await Confirmation: Our team will send you an acknowledgment email within 1–2 business days confirming that your request has been received and is under review.
4. Review and Investigation: Wing Snob will investigate your claim. This may include verifying your order records, reviewing any submitted photos, and consulting with our kitchen or delivery team. This process typically takes 2–5 business days.
5. Decision Notification: You will be notified of our decision via email. If your refund request is approved, we will outline the refund amount and the method by which it will be returned.
6. Refund Issuance: Once approved, your refund will be processed according to the timelines described in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the time it takes for the funds to appear in your account depends on your payment method:

Please note that processing times are estimates and may vary depending on your financial institution. Wing Snob is not responsible for delays caused by your bank or payment processor once the refund has been initiated from our end.

7. Partial Refunds

In some circumstances, Wing Snob may issue a partial refund rather than a full refund. This may apply when:

• Only a portion of your order was incorrect or missing, and the remainder of the order was satisfactory.
• The food quality issue affected only one or a few items in a larger order.
• A promotional discount was applied to the order, and the refund is adjusted accordingly.
• You partially consumed the food before reporting a quality issue, where the issue was not a safety concern.
• The delivery arrived later than estimated but was ultimately received and partially usable.

The amount of any partial refund will be calculated based on the value of the affected items, minus any applicable fees. Wing Snob reserves the right to offer store credit in lieu of a cash partial refund at its discretion, and customers may accept or decline such an offer.

8. Exchange Policy

Due to the perishable nature of food items, Wing Snob does not offer traditional item-for-item exchanges. However, in cases where an incorrect item was delivered, we may offer the following remedies, subject to availability and circumstances:

• Order Re-preparation and Re-delivery: If you received the wrong items and it is within a reasonable time frame (typically within 1–2 hours of original delivery), we may offer to re-prepare and redeliver the correct items at no additional charge. This is subject to operational availability.
• Store Credit: In cases where a re-delivery is not feasible, we may offer store credit equivalent to the value of the incorrect items, which can be applied to your next order.
• Partial or Full Refund: If neither of the above options is satisfactory or available, you may be eligible for a refund as described in this policy.

To request an exchange or re-delivery, please contact us immediately at [email protected]. Requests made more than 2 hours after delivery will likely not qualify for a re-delivery but may still qualify for store credit or a refund.

9. Cancellation Policy

Wing Snob understands that plans can change. Below are the terms governing order cancellations:

9.1 Cancellations Before Order Preparation Begins

If you wish to cancel an order, please contact us immediately. If your cancellation request is received before the kitchen has begun preparing your order, you are entitled to a full refund of the order amount, including any applicable delivery fees.

9.2 Cancellations After Order Preparation Has Begun

Once your order has entered the preparation stage, cancellations are generally not accepted. In exceptional circumstances, Wing Snob may issue a partial refund or store credit at our discretion. Delivery fees will not be refunded at this stage.

9.3 Cancellations After Dispatch for Delivery

Once an order has been dispatched for delivery, it cannot be cancelled. Please contact our support team to discuss available options if an issue arises after dispatch.

9.4 How to Cancel

To cancel an order, contact Wing Snob as quickly as possible by:

• Emailing [email protected]
• Visiting wingsnob-meal.rest and using the online support form

Please include your order number and the reason for cancellation in all communications.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of a refund request or believe your claim has not been handled fairly, Wing Snob provides a structured dispute resolution process.

10.1 Internal Escalation

You may request that your case be reviewed by a senior customer service representative or manager. To escalate your dispute internally, email [email protected] with the subject line "Refund Dispute – Escalation Request" and include your original request details and any correspondence received. We will aim to respond within 3–5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you retain the right to dispute charges with your credit card company or bank. This is commonly referred to as a "chargeback." If you believe you have been wrongfully charged and our internal dispute process has not resolved the matter, you may contact your financial institution to initiate a chargeback. We ask that you attempt to resolve the issue directly with us before initiating a chargeback, as this allows us to address the issue more efficiently.

10.3 FTC and Consumer Protection Agencies

If you feel that Wing Snob has engaged in unfair or deceptive trade practices, you have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or with your state's Attorney General office. Wing Snob operates in full compliance with the FTC Act and applicable state consumer protection statutes.

10.4 Informal Mediation

In the event of a significant unresolved dispute, both parties agree to attempt to resolve the matter through good-faith informal negotiation before pursuing any formal legal remedies. Wing Snob is committed to working cooperatively with our customers to reach a fair and reasonable resolution.

11. Changes to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at wingsnob-meal.rest. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

12. Contact Information for Refund Requests

If you have questions about this Refund Policy or wish to submit a refund request, please contact Wing Snob using the information below: